Terms and Conditions Madani99 — Complete Platform Usage Guide

These terms and conditions ("Terms") constitute a legally binding agreement between you ("Member") and madani99 ("Platform", "us"). This document governs all aspects of your use of the madani99 platform, including the website, mobile app, and all related services provided by us.

By accessing, registering, or using any part of the madani99 platform, you confirm that you have read, understood, and agree to fully comply with these Terms. This agreement takes effect from the date you first access our platform.

These Terms should be read together with Privacy Policy and Responsible Gaming Policy ours, all of which together form the entire agreement between you and madani99.

To use the madani99 platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years or have reached the legal age of majority stipulated by your jurisdiction of residence, whichever is higher.
• Possess full legal capacity to enter into a binding agreement with madani99.
• Not residing in or accessing the platform from any region where use of the madani99 platform is prohibited by local law.
• Not listed on any self-exclusion list or relevant prohibition list.
• Register using personal information that is truthful, accurate and up to date.

Madani99 reserves the right to request proof of eligibility at any time and to suspend or close the account of any member who fails to prove their eligibility. The decision of madani99 in this matter is final.

Each member is only allowed to hold one active account on the madani99 platform at any one time. Registering multiple accounts using the same name, phone number, email address, bank account number, or device is strictly prohibited.

Upon registration, you are required to provide complete and accurate information including your full name, active mobile number, valid email address and date of birth. This information will be used for identity verification purposes and official communications related to your account.

You are fully responsible for:

• Keep your account password confidential and do not share it with any party.
• All activity that occurs under your account, whether carried out by you or another person.
• Notify madani99 immediately if you suspect your account has been accessed without your authorisation.
• Keep your account information accurate and up to date at all times.

Madani99 will not be held liable for any losses arising from the use of your account by an unauthorised third party, particularly where this results from your own negligence in safeguarding your account.

The madani99 platform accepts deposits via a range of approved payment methods including FPX, Touch 'n Go eWallet, GrabPay, Boost, Visa and Mastercard. All deposits must come from a legitimate source that belongs to you — using a payment method belonging to another person is strictly prohibited.

Important points regarding deposits that you need to understand:

• Minimum and maximum deposit amounts vary depending on the selected payment method.
• Madani99 does not charge any processing fees for deposits; however, your bank or payment provider may impose their own charges.
• Deposited funds must be wagered at least once before a withdrawal can be processed, for anti-money laundering purposes.
• Madani99 reserves the right to limit, suspend or cancel any deposit suspected of involving fraudulent or unlawful activity.
• All transactions are final and cannot be reversed once processed, except under circumstances defined by madani99 policy.

Madani99 members may withdraw funds from their account subject to the following conditions. Withdrawals will only be processed to a bank account or digital wallet that has been registered and verified under the same member's name.

• Processing Time: Withdrawals are typically processed within 1 to 3 business days, depending on the payment method and current account review workload.
• KYC Verification: Full identity verification must be completed before your first withdrawal is approved. Documents that may be required include your identity card, proof of address and bank statement.
• Withdrawal Limit: Daily, weekly, and monthly withdrawal limits are set according to account level and member verification status. VIP members enjoy higher withdrawal limits.
• Wagering Requirement: Any active bonus must meet the full wagering requirement before the associated funds can be withdrawn.
• Withdrawal Expiry Period: Withdrawal requests that are not processed within 14 days due to failed verification will be automatically cancelled.

Madani99 reserves the right to suspend or cancel a withdrawal request for investigation purposes if there is suspicious activity or suspected fraud associated with the account in question.

Madani99 offers a variety of bonuses and promotions from time to time, including a welcome bonus, reload bonus, weekly cashback and exclusive VIP member offers. Each bonus is subject to its own specific terms as stated on the relevant promotions page.

General terms applicable to all madani99 bonuses and promotions:

• Each promotion may only be claimed once unless otherwise stated in writing.
• The wagering (rollover) requirement for each bonus will be clearly stated in the specific promotion terms — typically between 5x and 30x depending on the bonus type.
• Bonuses cannot be converted directly to cash without first fulfilling the wagering requirements.
• Madani99 reserves the right to cancel any bonus and related winnings if it is proven that a member has abused a promotion or employed strategies designed to exploit the bonus system.
• Bonuses will expire within the timeframe stated in each offer. Expired bonuses will not be reinstated.
• Only one active bonus is allowed at any given time unless otherwise stated.

All games available on the madani99 platform — including slots, Live Casino, bingo and other games — use a Random Number Generator (RNG) system that has been independently verified by a recognised third-party certification body. This ensures that every game outcome is truly random and cannot be manipulated.

• Members are responsible for understanding the rules of each game before starting a session.
• Any technical disruption or disconnection during gameplay will be resolved in accordance with the madani99 interrupted game policy.
• Game results recorded by the madani99 server are final and override any client-side screen display in the event of a discrepancy.
• The use of automation software, bots or any third-party tools to assist gameplay is strictly prohibited and may result in account closure and forfeiture of winnings.
• Colluding with other players to exploit Live Casino games or the madani99 system is a serious violation of these terms.

Madani99 reserves the right to void any wagers or winnings obtained through means that violate the game rules or that arise from an obvious technical error in the gaming system.

Madani99 is committed to providing a safe, fair and enjoyable gaming environment for all members. To ensure this, members are required to adhere to the following standards of conduct at all times while using the platform:

• Not using offensive language, threats, or harassment toward other members or madani99 support staff.
• Not attempting to hack, breach, or disrupt the systems, servers, or technical infrastructure of madani99.
• Not spreading false or misleading information about madani99 on other platforms.
• Not engaging in any form of fraud, collusion, or game manipulation.
• Not using the madani99 platform for any activity that violates Malaysian law or applicable international law.

Any violation of the above may result in immediate account suspension, permanent closure and legal action where appropriate. Madani99 reserves the right to take any action deemed necessary to protect the platform and its other members.

A madani99 account may be closed or suspended under the following circumstances:

• Upon Member Request: You may request account closure at any time through madani99 customer support. Any valid balance will be refunded after deduction of bonuses that have not yet met the wagering requirements.
• Closure by Madani99: We reserve the right to close or suspend the account of any member who violates these terms, submits false information, engages in fraud, or for other reasons stated in these terms.
• Self-Exclusion: Members who choose to self-exclude through our responsible gaming programme may close their account temporarily or permanently.
• Inactive: Accounts showing no activity for 12 consecutive months may be subject to an inactive account maintenance fee as defined by the current policy.

Madani99 provides this platform on an "as is" and "as available" basis. While we strive to ensure the platform remains accessible and fully functional at all times, we cannot guarantee that our service will always be free from interruptions, errors or technical issues.

Madani99 is not liable for:

• Any direct or indirect losses arising from the use of, or inability to use, the platform.
• Losses arising from internet service disruptions or technical issues beyond our control.
• Damage to your device, software, or data as a result of using the madani99 platform.
• Errors, inaccuracies, or omissions in the information content provided on the platform.
• Actions or omissions by third parties including game providers, banks, or payment service providers.

Under no circumstances shall madani99's total liability to you exceed the amount you have deposited into your account within the 30 days preceding the claim in question.

Madani99 takes responsible gaming very seriously. We believe that healthy entertainment starts with self-awareness and good self-control. The madani99 platform is equipped with a range of tools that members can use to help them play within safe limits.

• Deposit Limit: Set daily, weekly, or monthly deposit limits to control your spending.
• Session Time Limit: Limit your daily gaming time to maintain a healthy life balance.
• Take a Break: Take a break from the platform for a duration you set yourself.
• Self-Exclusion: Choose to permanently self-exclude from the platform if you feel that gaming has negatively impacted your life.

If you or someone you know is experiencing gambling-related problems, please contact a relevant support organisation. madani99 also provides information and support resources through the Responsible Gaming ours.

Madani99 reserves the right to change, amend or update these terms and conditions at any time without lengthy prior notice. However, we endeavour to provide reasonable notice to members when significant changes occur.

The madani99 terms amendment notification process:

• Notification will be sent to the registered email address for significant changes that affect member rights.
• In-platform notifications will be displayed to remind members of the latest changes to the terms.
• The "Updated" date at the top of this document will be changed to reflect the date of the latest revision.
• Members are encouraged to review this page regularly to stay informed of the current terms.

Continued use of the madani99 platform after the effective date of any amendment is deemed full acceptance of the amended terms. If you do not agree with the amended terms, you have the right to close your account without any penalty.

In the event of any dispute regarding the interpretation or application of these terms, the laws of Malaysia shall apply and the parties agree to submit to the jurisdiction of the relevant Malaysian courts.